Please allow up to one week for us to make and ship your jewelry. If you need your jewelry quicker than that, please email firstname.lastname@example.org with your request and we will try our best to get it out sooner.
All of our items are shipped from Mesa, Arizona. Shipping does not include insurance please notify me after you order if you would like additional insurance. Custom orders will receive insurance- included in shipping cost. If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All packages are sent via First Class Mail: (Unless previously discussed you needed something faster)
We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. We have worked with the post office for years and have had remarkably good results, but there have been times when packages take an unusually longtime to arrive. We ask that all orders domestic USPS orders are given 10 business days to arrive. If you haven't received your order within 10 business days after you receive an email stating that your order was shipped, please email us at email@example.com
(Click the above link for more details on returns or exchanges- specific instructions are included)
You should love your jewelry. Returns are gladly accepted on non-custom merchandise in its original, unworn condition within 14 days of receipt for return or exchange. At this time we cannot accept returns on custom pieces, or discontinued pieces listed as final sale. Shipping and handling costs are not refundable and we are not responsible for return shipping fees. Any item damaged on arrival will be repaired replaced at no cost. Claims must be made within 10 days of receipt. It’s not often that repairs are needed, but when they are, we will do so for a minimal charge.
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